SHIPPING POLICY (HERBAL POWDER & TEA PRODUCTS)
We aim to deliver your herbal powders and tea products safely and on time. Please review our shipping policy below for complete details.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is processed, it will be dispatched for delivery.
2. Shipping Time
- Estimated delivery time varies based on your location:
- Within India: 3–7 business days
- Remote or rural areas may take longer depending on courier availability.
- Delivery timelines are estimates and may be affected by external factors such as weather, courier delays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Free shipping may be offered on selected orders or promotional offers.
4. Order Tracking
- Once your order is shipped, tracking details will be shared via email or SMS (if available).
- You can use the tracking information to monitor your delivery status.
5. Delivery Issues
- Please ensure that the shipping address and contact details are accurate.
- If a delivery attempt fails due to incorrect information or unavailability:
- The courier may attempt redelivery or return the package.
- Additional shipping charges may apply for reshipping.
6. Damaged or Missing Items
- If your order arrives damaged or items are missing:
- Contact customer support within 48 hours of delivery.
- Share clear photos/videos of the package and product.
- Email: onlinegtee@gmail.com
7. Delays & Liability
- While we strive for timely delivery, delays caused by courier partners, natural events, or high-demand periods are beyond control.
- We are not liable for delays once the order has been dispatched.
8. Service Availability
- Shipping is available across most serviceable locations.
- In rare cases, orders may be canceled if the location is not serviceable, and a full refund will be provided.
For any shipping-related queries, please contact customer support at onlinegtee@gmail.com.